FAQs

What type of accommodation do you offer?

We offer short and long term accommodation in a variety of areas of Newcastle. We have studio apartments, 1 bedrooms, 2 bedrooms and 3 bedroom accommodation and are either apartments or townhouses.

What is your booking procedure?

Once we receive your booking enquiry we will contact you either by phone or email within 24 hours to discuss the booking. Once you have decided to confirm a booking we will require a deposit of the first nights accommodation. We then issue you with a receipt and confirmation of your booking. On the day of your arrival we will contact you to arrange your final payment and check in.

What forms of payment do you accept?

We accept cash, EFTPOS, direct deposit, Visa, MasterCard and American Express. Please note American Express cards incur a 3.5% surcharge and Visa and MasterCard incur a 1.5% surcharge. We will only accept a personal cheque if it has time to clear prior to your arrival.

What is your cancellation policy?

If you cancel your booking outside of 14 days of the booking you will receive a refund less the $50 cancellation fee. If you cancel within 14 days of the booking the cancellation fee is the first nights accommodation, please note if you cancel within 48 hours of the booking or during your stay you will receive no refund and the full amount is payable.

What do I need to bring with me?

All our short term accommodation apartments are fully self contained and serviced on stays over 7 nights. We supply your linen, your towels, bath mats, tea towels, hand towels. We supply a small amount of cleaning products, toilet paper, tea and coffee etc. Please note this won’t be enough for the duration of your stay.

How can we pick up our keys?

Easy! You can collect keys from our office at 735 Hunter Street Newcastle during business hours. If you are checking in after hours (outside of 9-5pm Mon through to Friday), on a Sunday or a public holiday you must let us know if we haven’t already spoken with you as we will need to give you the key collection instructions.

What is the check-in and check-out times?

You can arrive anytime after 2pm and check out is 10am. You must leave the property no later than 10am and then drop the keys back down to our office. Pending availability early checkins and late check outs are considered.

Do we have to provide you with a Security Bond?

Yes, as we require a deposit on booking and the best way to do this is via credit card you are required to leave these details with us during your stay. We do not deduct any amount from your card, we literally just hold onto your details. However, if you were to damage anything in the property or leave the property in an unclean state for example, dishes not washed, dried and put away or rubbish not removed and put into the garbage bin, you will more than likely be charged.